Last to last week when I visited Pizza Hut, I had one Pizza packed free. Pizza boy served me a wrong order and he offered a free pack in return. I was really happy leaving outlet with some spice left on my tongue. I was feeling like winner else how many of us get a Pizza free like this? However, life leaves a message each moment.
I was really concerned for a work which took time longer then expected. I messed up with some wrong advices. Finally, I am a human being too! We consultants are really like little kids who play the way we like it. Play till the time moon shows its pre-opening ceremony and Mom yells - "Don't you have home work to do?" When kids return home they don't show their wound knees, broken elbows or cut pants. They are afraid of ever lovable Mom. How will she react? Besides, they also know she is gonna find it out soon (TUJHE SAB HAI PATA HAI NA MAA... remembered?).
Clients know you mess up sometimes. Don't worry! They feel happy seeing you like normal human being - error-pron. They have that Mom's brain too to cross check your wrong deeds. Before they realized about my mistakes, I called them up and solved the issues. Unlike all, I apologized and made the quarter free to them. That was something really new and shocking to clients but that free service works I know. If your client is happy leaving your office, he is going to return. He knows Pizza will be free if the service is wrong delivered. His hospitality has been insured.
So if you mess up, make your Pizza free!
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